Get Help

Get A Quote

Please call 888-651-8873, email, or fill out the contact form and we’ll email you a quote promptly.

Place An Order

We do not have online ordering.  If you would like to order, please call 888-651-8873. Once you order, an Order Acknowledgement will be emailed to you. At this time, your order will be credited with your payment method.  Then, a Bill of Lading is generated for the shipping department to prepare your order for the carrier to pick up. Once your order ships, you will receive another email called an Invoice. Under the “Sold To” and “Ship To”, you will see the carrier’s name, carrier’s phone number, date shipped, and the Bill of Lading number (BOL) which is your tracking number.


We take all major credit/debit cards, checks, bank wires, and most government-issued Purchase Orders (PO’s). We do not accept business purchase orders.

Inventory and Turf Availability

Most turfs are in stock and ready to ship.  Closeout styles sell out quickly, but we get new closeouts in all the time.

Freight Rates

We want to get you the best freight rate available.  The rolls of turf ship like rolls of carpet—on a cardboard core—and are too large for UPS or FedEx package car deliveries. So, we use LTL carriers.  Freight rates are determined by how much you order and the ship-to location.  The most economical freight rate is picking the turf up at the carriers distribution center closest to your ship-to zip code. The second lowest rate is shipping to a business located in a commercial location (home-based businesses are considered residential deliveries). And, the most expensive is residential deliveries, although we have worked with several carriers in different parts of the U.S. that do offer reasonable residential delivery rates. Quoted rates are typically good for 30 days. We ship all turf from Dalton, Georgia. All rates include a “Call before Delivery”, meaning the carrier will call you once the turf is in their distribution center to pick up or set up an appointment time for delivery.

Shipping and Receiving

We ship Monday – Friday closed most holidays. We normally ship within 2-4 business days but if there is a delay that will be discussed. We ship from the RT Yarn location at 1690 Waring Road, Dalton, GA 30721. The estimated transit time will depend on the ship to location. You will receive a Call Before Delivery or notification your turf is ready to pick up. The turf has to be signed for at delivery. The truck driver will not unload, it’s Your responsibility to unload the turf. Please be mindful or roll size, the larger the roll, the heavier the roll.


We do not install and do not sell the installation sundries. Please refer to the recommended installation instructions linked below each turf style on the website. You can also call sales 888-651-8873 or email for additional installation guidance.

Expedite Shipments

To get shipping status, please call customer service at 888-651-8873. The carrier’s name, phone number, date shipped, and Bill of Lading number (BOL)—tracking number—is noted on the Invoice email below the “Bill To” and “Ship To”.

Pictures of Turf Installed

You can see the Installation Gallery on our website for pictures of our turf installed.


Please, call your salesperson and we can discuss any issues. We, also, have a claims department that can take care of any issue.